Sales (866) 554-1344
Our Service Department

Schedule a service appointment online 
Call us at (516) 681-1300

To better serve you, Platinum Volkswagen's
Service Department has moved!

We are now located at:
45 Nelson Avenue, Hicksville, NY 11801

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NOW at Platinum:

We will do everything it takes to make your servicing experience at Platinum Volkswagen a pleasant one.  We honor all competitors coupons for like services. Call us today at (516) 681-1300!

Where you choose to purchase and service your new or certified pre-owned VW does make a great deal of difference. The following are some noteworthy facts about our service center including important benefits and considerations we extend to our customers:
 


  • Nobody knows VWs better than us. Conveniently located in Hicksville New York, central Nassau County.  
  • Consistently ranked as Volkswagen's leading dealer for sales,service,parts and body shop center.
  • Our service counter is open 7:30am to 6:00pm daily Monday thru Friday. Night Drop is also available.
  • Courtesy shuttle drop off and pick-up service is now available for our customers between 7am - 5pm
  • Our service advisors are highly qualified in assisting with any questions you may have and will address any service issue you have in and expeditious manner.
  • Our service director spent over a decade with Volkswagen and Audi of America corporate as a field engineer and district service manager coupled with another 15 + years on the retail service and parts management end of Volkswagen retail business. His automotive experience is available to assist technicians and act as a liaison between our technical staff and Volkswagen of America.
  • The largest number of Volkswagen certified factory trained and ASE certified technicians on Long Island.
  • Warranty issues sometimes require judgment calls on the part of our service managers. Having a great dealer working for you can make a big difference, saving you lots of your hard earned dollars.
  • Appointments are available within 24 - 48 hours following your initial request.
  • On premises, after hour security protecting your car and property and allowing you the convenience of 24 hour a day, 7 days a week, drop off and pickup of your car in safety.
  • An open and comfortable lounge with complimentary tea and coffee, free Wi-Fi, small library, periodicals, TV, snacks and beverages plus Legos for both children and adults!
  • Over half a million dollars of parts on hand to get you and your Volkswagen back on the road as quickly as possible. For those cars under warranty, we can have parts FED-EX'd to us as needed at no charge to help expedite your repair.
  • There are over 40 Platinum Volkswagen team employees who will stop at roadside to assist customers in need of help. A benefit of having a Platinum Volkswagen license frame wrapped around your plates.
  • Courtesy transportation available for customers that require warranty repairs in excess of 24 hours regardless of where you purchased your Volkswagen.  


Schedule a Service appointment, order the part you need or call 516 681-1300 today!
See Dealer for Details 
Platinum Volkswagen Ltd
340 West Old Country Rd.
Hicksville, NY 11801
SALES DEPT. ONLY:  (800) 385-9821 Internet Sales Department
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