Our Service and Parts Department
Contact us at (866) 307-8774 or Schedule an Appointment Online

To better serve you, Platinum Volkswagen's Service Department has moved!

We are now located at:
45 Nelson Avenue, Hicksville, NY 11801

NOW at Platinum:

We will do everything it takes to make your servicing experience at Platinum Volkswagen a pleasant one. We honor all competitors coupons for like services. Call us today at (866) 307-8774!

• Nobody knows VWs better than us. Conveniently located in Hicksville New York, central Nassau County.  
• Consistently ranked as Volkswagen's leading dealer for sales,service,parts and body shop center.
• Our service counter is open 7:30am to 6:00pm daily Monday thru Friday. Night Drop is also available.
• Courtesy shuttle drop off and pick-up service is now available for our customers between 7am - 5pm
• Our service advisors are highly qualified in assisting with any questions you may have and will address any service issue you have in and expeditious manner.
• Our service director spent over a decade with Volkswagen and Audi of America corporate as a field engineer and district service manager coupled with another 15 + years on the retail service and parts management end of Volkswagen retail business. His automotive experience is available to assist technicians and act as a liaison between our technical staff and Volkswagen of America.
• The largest number of Volkswagen certified factory trained and ASE certified technicians on Long Island.
• Warranty issues sometimes require judgment calls on the part of our service managers. Having a great dealer working for you can make a big difference, saving you lots of your hard earned dollars.
• Appointments are available within 24 - 48 hours following your initial request.
• On premises, after hour security protecting your car and property and allowing you the convenience of 24 hour a day, 7 days a week, drop off and pickup of your car in safety.
• An open and comfortable lounge with complimentary tea and coffee, free Wi-Fi, small library, periodicals, TV, snacks and beverages plus Legos for both children and adults!
• Over half a million dollars of parts on hand to get you and your Volkswagen back on the road as quickly as possible. For those cars under warranty, we can have parts FED-EX'd to us as needed at no charge to help expedite your repair.
• There are over 40 Platinum Volkswagen team employees who will stop at roadside to assist customers in need of help. A benefit of having a Platinum Volkswagen license frame wrapped around your plates.
• Courtesy transportation available for customers that require warranty repairs in excess of 24 hours regardless of where you purchased your Volkswagen.  

View and Order Parts Online with Platinum: Parts Catalog

Schedule a Service appointment, order the part you need or call (866) 307-8774 today!